Since 2007 PICC has helped make Palm Island a better place to live. We are a not-for-profit, community-controlled company dedicated to creating a safer, stronger and more prosperous community.

Our workforce is over 200 strong and serves nearly all local residents of Palm Island, making PICC the second-largest employer on Palm Island.

We have a diverse range of roles available in allied health, medical, retail, hospitality, horticulture, social and community services, automotive repairs, business and administration. The skills and experience required to work for PICC is as diverse as our services, which means we may have a role for you regardless of your level of qualifications.

PICC employees have access to many opportunities for training, career development and gaining experience across the broad spectrum of roles on offer. We also offer a competitive salary and other employment benefits.

By working for PICC, you will be making a genuine difference to the Palm Island Community. If this interests you, we are interested in hearing from you.

Current positions available

Support Worker, Family Care Services

Full time or part time, Townsville

SCHADS level 3 or 4

About the Family Care Service

The Family Care Service provides support to First Nations children and young people in the Child Safety space, and Kinship and General Carers on Palm Island and in Townsville.

The Service has four primary areas of operation: 

1. Connecting Kin - support children and young people aged under 18 years who are subject to the Chief Executive's custody or guardianship under the Act and who are not yet in the care of family members as approved carers, or who would benefit from enhanced family connections.
2. Equipping Kin - support family member/s who have made an initial application to be assessed as kinship carer for a relative in care. These services work with families who are new to statutory care to complete their initial carer assessment and initial orientation to statutory care.
3. Supporting Kin - will support kinship care places in Palm Island & Townsville by providing ongoing support to approved kinship carer households via carer orientation, skill development, access to short break arrangements, carer renewal assessments and shared planning activities in relation to Placement Agreements and the child or young person's case plans.
4. Supporting Carers – Ongoing support for General carers (new program commencing1 July 2026).

The Foster & Kinship Care Service is a licensed service, and is required to meet Human Services Quality Framework (HSQF) standards.

About the role

Reporting to Manager, Children and Youth Services, this role is responsible for supporting and implementing the four key areas of practice. The role may include working with children and families within the Connecting and Equipping Kin programs; recruiting and supporting Kinship carers within the Supporting Kin program, and; ongoing carer support for general foster carers.

The role will also include potential travel to Palm Island to support children and carers as required.

A full list of responsibilities and key performance indicators can be found in the Position Description downloadable at the bottom of this page. 

Selection criteria

Mandatory

1. Relevant Qualifications in social services or willingness to obtain additional qualification as required (e.g. Certificate IV)
2. Knowledge or the ability to acquire knowledge of the Child Protection Act
3. Ability to work autonomously or within a team
4. Demonstrated oral and written communication skills
5. Competent in the use of computers
6. Current Queensland Notice of Suitability or willingness to apply
7. Current Blue Card (working with children and young people)
8. Current Driver’s Licence
9. Able and willing to travel to Palm Island as required.

Desirable

1. Competence in data systems (SRS)
2. Experience in industry is desirable but not essential
3. Assessment Writing is desired but not essential

How to apply

To apply for this role, please e-mail your cover letter, résumé and a completed Application Form to recruitment@picc.com.au.

For further information about this role, please contact the PICC People, Culture and Safety Department at recruitment@picc.com.au or (07) 4421 4300.

Applications close at 5:00 p.m. on Friday, 14 August 2026. 

Position Descriptions and Application Forms