Since 2007 PICC has helped make Palm Island a better place to live. We are a not-for-profit, community-controlled company dedicated to creating a safer, stronger and more prosperous community.

Our workforce is over 200 strong and serves nearly all local residents of Palm Island, making PICC the second-largest employer on Palm Island.

We have a diverse range of roles available in allied health, medical, retail, hospitality, horticulture, social and community services, automotive repairs, business and administration. The skills and experience required to work for PICC is as diverse as our services, which means we may have a role for you regardless of your level of qualifications.

PICC employees have access to many opportunities for training, career development and gaining experience across the broad spectrum of roles on offer. We also offer a competitive salary and other employment benefits.

By working for PICC, you will be making a genuine difference to the Palm Island Community. If this interests you, we are interested in hearing from you.

Current positions available

Team Leader, Family Care Service

One temporary (12 months) full-time position, Townsville

About the Family Care Service

The Family Care Service provides support to First Nations children and young people in the Child Safety space, and Kinship and General Carers on Palm Island and in Townsville. The Service has four primary areas of operation:

• Connecting Kin – Supporting children and young people to connect with Kin
• Equipping Kin – Supporting potential Kinship carers to prepare for a Kinship placement, including the Carer assessment
• Supporting Kin – Ongoing support for Kinship carers
• Supporting Carers – Ongoing support for General carers (new program commencing 1 July 2026)

About the Role

The Team Leader is responsible for the operational leadership, supervision and coordination of the Family Care Service. The position ensures the delivery of culturally safe, high-quality recruitment, assessment and support services to General and Kinship Carers.

The Team Leader provides professional supervision and support to Foster and Kinship Care Practitioners, oversees case management practices, ensures compliance with legislative and contractual requirements, and promotes positive outcomes for children through culturally informed and family-centred approaches.

PICC Managers operate with the highest level of integrity, accountability and professionalism in accordance with PICC values and Code of Conduct. In addition, they work towards ensuring the efficiency and effectiveness of program and service delivery and support continuous improvement through encouraging innovation and best practice, in accordance with the values of PICC and Code of Conduct.

For a list of duties and key performance indicators, please see the full Position Description attached at the bottom of this page.  

Selection Criteria

Mandatory

1. Either or both:
   1. Degree qualification in Social Work, Human Services, Psychology, Community Services, Social Sciences or related discipline.
   2. Significant demonstrated experience in child protection, foster and kinship care or family support services.
2. Demonstrated understanding of the Child Protection Act and child protection frameworks, including the Charter of Rights and the Statement of Standards.
3. Experience supervising, mentoring and supporting staff.
4. Experience managing complex cases involving vulnerable children, young people and families.
5. Experience working collaboratively with government and non-government stakeholders.
6. Demonstrated ability to work effectively with Aboriginal and Torres Strait Islander children, families, carers, Elders and communities, including an understanding of kinship systems, cultural obligations and the importance of maintaining children's connection to family, community, culture and Country.
7. Understanding of trauma-informed, strengths-based and family-centred practice.
8. Excellent leadership and team management skills.
9. Strong case management and decision-making skills.
10. Highly developed communication and interpersonal skills.
11. Strong report writing and documentation skills.
12. Proficiency in Microsoft Office and client management database systems.
13. Current Queensland Driver Licence.
14. Current Blue Card (Working with Children Check).
15. Ability to travel to Palm Island as required.
16. Ability to work outside standard hours when operationally necessary

Desirable

1. Experience working within an Aboriginal and Torres Strait Islander community-controlled organisation.
2. Training in trauma-informed practice, family group decision-making or therapeutic care models.
3. Experience using client management systems such as Infoxchange, SRS, ARC or similar databases.
4. Current Child Protection or Foster and Kinship Care practice training.

How to Apply

To apply for this role, please e-mail your cover letter, résumé and a completed Application Form to recruitment@picc.com.au.

For further information about this role, please contact the PICC People, Culture and Safety Department at recruitment@picc.com.au or (07) 4421 4300.

Applications close at 5:00 p.m. on Friday, 17 July 2026.   

Program Officer—Education Engagement Attainment Initiative (EEAI) 

2 full-time positions, Palm Island

The Education Engagement Attainment Initiative (EEAI) Officer plays a major role in supporting families, parents, carers and school-aged children to ensure regular school attendance. This role focuses on promoting the importance of attending school every day, arriving on time and remaining for the full school day. It also involves promoting the importance of education in the community and engaging local stakeholders to address any educational concerns. The duties may vary depending on the individual needs of the school and the community.

Mandatory selection criteria

• Relevant Qualifications in social services or willingness to obtain additional qualification as required (e.g. Certificate IV)
• Experience working with children and families, or in a community-based role (preferred)
• Empathy and a non-judgmental attitude toward students and families facing challenges
• Knowledge or the ability to acquire knowledge of the Child Protection Act 1999
• Ability to work autonomously or within a team
• Demonstrated oral and written communication skills
• Competent in the use of computers
• Current Queensland Notice of Suitability or willingness to apply
• Current Blue Card (Working with Children and Young People Check)
• Current C-class Driver’s Licence

Desirable selection criteria

• Assessment Writing is desired but not essential

How to Apply

To apply for this role, please e-mail your cover letter, résumé and a completed Application Form to recruitment@picc.com.au.

For further information about this role, please contact the PICC People, Culture and Safety Department at recruitment@picc.com.au or (07) 4421 4300.

Applications close at 5:00 p.m. on Tuesday, 7 July 2026.   

Position Descriptions and Application Forms